Shipping & Return Policy

At Wick & Wax Apothecary, customer satisfaction is our top priority. If for any reason you are not completely satisfied with your purchase, we offer a straightforward refund policy to ensure you are taken care of.

Due to the use of natural materials, we run the risk of natural defects. It is possible that a wood wick may be faulty and fail to stay lit for unknown reasons. If you experience this, please contact our team at hello@wickwaxapothecary.com so we can remedy.

 

Returns

Eligibility for Returns:

1. Items must be returned within 30 days of the purchase date.
2. Products must be unused, in their original packaging, and in the same condition as when you received them.
3. Proof of purchase is required for all returns.

Non-Returnable Items:

1. Used or partially used candles.
2. Custom or personalized products.
3. Items purchased on sale or with a discount code.

How to Return an Item:

1. Contact our team at hello@wickwaxapothecary.com to initiate a return.
2. Provide your order number, reason for the return, and whether you prefer a refund or exchange.
3. Once your return request is approved, you will receive instructions on how to send your item back to us.

Return Shipping:

1. Customers are responsible for return shipping costs.
2. We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
3. If the item arrives broken, we will only be able to issue a partial refund.

Refunds

Refund Process:

1. Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
2. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.

Late or Missing Refunds:

1. If you haven’t received a refund within the stated timeframe, first check your bank account again.
2. Then contact your credit card company; it may take some time before your refund is officially posted.
3. Next, contact your bank. There is often some processing time before a refund is posted.
4. If you’ve done all of this and you still have not received your refund, please contact us at hello@wickwaxapothecary.com

Exchanges

Defective or Damaged Items:

1. We only replace items if they are defective or damaged.
2. If you need to exchange it for the same item, contact us at hello@wickwaxapothecary.com with a photo of the defective or damaged item.

Exchange Process:

1. Follow the same steps as the return process.
2. Once your exchange request is approved, you will receive instructions on how to send your item back to us.

Contact Us

If you have any questions about our Return and Refund Policy, please contact us at hello@wickwaxapothecary.com